Terms of Service
These terms set the ground rules for using Larova’s website, AI-assisted reception and booking tools, public demo and partner features.
Last updated: 1 October 2026
Agreement and scope
These Terms apply when you access larova.site or use a Larova account, workspace, public demo or partner-program feature. By creating an account or using a feature, you agree to these Terms. A separate signed order, plan description or partner-program rule may add to these Terms; if it conflicts, the specific accepted document controls for that subject.
Accounts and authorized users
You must provide accurate account information, keep your sign-in credentials secure and use Larova only for a business you own or are authorized to represent. You are responsible for activity under your account and for promptly notifying us of suspected unauthorized access. Do not share credentials or grant workspace access beyond the roles your business intends.
What Larova does
Larova provides configurable tools to help beauty businesses handle customer conversations, share business-approved information and coordinate booking workflows. Available features depend on the plan, deployment and connected channel. We may change or improve the service, but we will not describe a capability as available unless it is enabled for your workspace.
AI responses, bookings and human review
AI-generated content can be wrong, incomplete or unsuitable for a particular situation. You must check your service descriptions, prices, availability, policies and configured instructions, and keep appropriate human oversight for exceptions and sensitive decisions. A proposed time or generated response is not a promise that an appointment is final unless the connected workflow records it as confirmed. Larova does not guarantee bookings, revenue, uninterrupted availability or a particular business result, and it does not provide medical, legal or professional advice.
Your business responsibilities
You are responsible for the accuracy and lawfulness of information entered into Larova; obtaining any rights, notices and consents needed to process your guests’ details or connect a channel; following applicable privacy, consumer, marketing and industry rules; setting clear appointment, cancellation and refund policies; and honoring your commitments to your customers. Do not submit unnecessary sensitive, payment-card or health information, and do not use the public demo for real customer records.
Acceptable use and third-party channels
You may not use Larova to break the law, harass or deceive people, distribute malware, interfere with service security, bypass account controls or infringe another person’s rights. You must also follow the terms and policies of connected providers such as Meta, WhatsApp and other messaging or AI services. Those providers control their own platforms, availability and account decisions; Larova cannot guarantee that an external service will remain available or unchanged.
Plans, fees and partner features
Any subscription, fee, renewal, discount or payment obligation will be shown in the applicable plan, checkout or accepted order before it applies. Taxes and cancellation or refund rules will follow that accepted offer and any mandatory local law. If no price or paid order is shown to you, these Terms alone do not create an undisclosed subscription charge. Participation in the affiliate or partner program is also subject to its separate published rules and approval process.
Your content and Larova’s intellectual property
You keep the rights you hold in information and content you submit. You give Larova permission to host, transmit and process that content only as reasonably needed to provide, secure and support the features you request and as described in the Privacy Policy. Larova and its licensors retain their rights in the service, software, design and brand. You may not copy, resell or reverse engineer the service except where law expressly permits it.
Security, availability and suspension
We use reasonable measures to protect the service, but no online system is risk-free. We may temporarily limit access to address security issues, legal requirements, misuse, non-payment under an accepted paid order or material risk to the service. Where reasonably possible, we will explain the reason and restore access when the issue is resolved.
Ending use
You may stop using Larova and request account closure through the service or by contacting us. If an account is closed or these Terms are materially breached, we may suspend or end access as permitted by law and any accepted order. Data handling after closure is described in the Privacy Policy and any applicable retention or export arrangement. Provisions that by their nature should continue, including intellectual-property, accrued-payment and liability provisions, remain in effect as permitted by law.
Disclaimers and liability
To the fullest extent permitted by applicable law, Larova is provided on an ‘as available’ basis, without promises that every AI response, integration or external channel will be error-free or uninterrupted. Nothing in these Terms excludes a consumer or other right, or liability, that the law does not allow us to exclude. Any additional liability allocation agreed in a signed order applies only to that order.
Applicable law and disputes
These Terms do not remove any mandatory rights under applicable law. Where relevant, the governing law and dispute forum for a paid service will be specified in the accepted order or other service agreement; otherwise, applicable mandatory law governs.
Updates and contact
We may update these Terms when the service or legal requirements change. The date above identifies the latest published version; material changes will be posted on this page and, where appropriate, communicated to account owners. Questions about these Terms can be sent to larova39@gmail.com.